Frequently Asked Questions

To check compatibility, you must absolutely check the exact reference of your device (indicated on the product label, under the scooter, behind the speaker or on the robotic lawnmower).

Each product description specifies the compatible models.

If in doubt, you can send us the reference number and a photo of your device via our contact form before ordering.

We only offer genuine manufacturer parts of professional quality, subject to availability.

Each product description clearly specifies the type of part.

All our parts are tested and inspected before shipment.

Orders are usually shipped within 24 to 48 business hours.

Delivery times then vary depending on the carrier and the destination (France or Europe).

A tracking number will be sent to you as soon as the shipment is dispatched.

Yes, you have a legal right of withdrawal after receiving your order.

The part must be new, unassembled and in its original packaging.

Return shipping costs are the responsibility of the customer unless the error is ours.

Some parts can be replaced by experienced users.

However, we strongly recommend that you use a professional or go through a professional for the replacement, especially for batteries and electronic components.

Improper installation can damage the device or present a safety risk.

No, not necessarily.

A malfunction can originate from the battery, the charging port, the electronic board, or the internal power supply system.

Before ordering a part, we recommend carrying out a precise diagnosis or consulting a professional.

We accept the main secure payment methods: bank card, online payment solutions and other methods offered at the time of payment.

All transactions are protected by a certified security system.

You can contact us via our online form or by email.

We usually respond within 24 to 48 business hours.

For faster processing, please specify your order number and the exact reference of your device.